Privacy Policy

This Privacy Policy explains how Optivex collects and uses information when you visit https://optiveex.store, contact us, purchase a digital Shopify product, or work with us on Shopify design and development services.

Optivex is a premium Shopify Design & Development Studio. We collect only the information needed to operate the website, respond to inquiries, deliver digital products, provide services, improve performance, and maintain a reliable customer experience.

We may collect information you provide directly, information generated by your use of the website, and information shared with us by service providers that help us operate the business.

• Contact details such as name, email address, business name, website URL, and project details submitted through forms.
• Customer and order information connected to Shopify theme purchases, licenses, support requests, or custom Shopify development work.
• Device and usage information such as browser type, device type, pages visited, referral source, approximate location, and interaction events.
• Communication records from email, forms, WhatsApp, or other business channels used to discuss a Shopify project or product support request.

When you submit a contact form, we use the submitted information to evaluate your Shopify project, respond to your inquiry, prepare a proposal, and follow up about relevant Optivex services.

Do not submit confidential business information, passwords, Shopify admin credentials, payment credentials, or sensitive personal information through public forms.

Optivex may use cookies and similar technologies to keep the website reliable, understand performance, and improve the user experience. Analytics tools may collect device information, page views, traffic sources, and event data.

We may use Google Analytics and Google Tag Manager to understand how visitors find and use the website. These tools help us evaluate page performance, marketing campaigns, and user flows without requiring us to personally identify every visitor.

Payments for Shopify themes or other digital products may be processed through Lemon Squeezy. Optivex does not store full payment card numbers on its own servers.

Lemon Squeezy may collect billing details, tax information, payment details, order records, and fraud-prevention information according to its own terms and privacy practices.

We may use your email address to respond to inquiries, deliver project communication, send order or license information, provide support, and share important updates about products or services you requested.

If we send marketing emails, you may unsubscribe using the instructions in the message or contact us directly.

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support customers.

Project files, support conversations, purchase records, and invoice information may be retained for legitimate business, accounting, and legal purposes.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information.

To make a privacy request, contact us at optivexdigital@outlook.com. We may need to verify your identity before processing certain requests.

Optivex may rely on third-party services for analytics, tag management, payment processing, email, hosting, project delivery, file storage, customer support, and website security.

These providers may process information only as needed to provide their services to us, or according to their own policies when you interact with them directly.

We use reasonable technical and organizational measures to protect information. No online service can guarantee absolute security, but we work to limit access, reduce unnecessary collection, and use trusted service providers.

For privacy questions or requests, contact Optivex at optivexdigital@outlook.com.